One topic per video, told through Alice's tea room. The audio is in French, with English subtitles switched on.

Session 1The process and the flow unit

4:28

Speed1×1.25×1.5×

Chapters 9

1. 0:00What is a process?p. 3
2. 0:33Operations managementp. 3
3. 0:58The three functionsp. 4
4. 1:22Why this course?p. 4
5. 1:49KFC: a bad decisionp. 5
6. 2:28The flow unitp. 5
7. 2:59Your turn
8. 3:26Multiple choice trapsp. 5
9. 3:53Key pointsp. 10

The Queen's kitchen to understand what a process is, operations management and its four goals, the 2018 KFC crisis, then the basic tool of the whole course: the flow unit. Sheet, p. 3 to 5 →